A little help,
when you need it.

Help us understand what happened

Tell us what you were trying to do, what happened, your app version, your iPhone or iPad model, and your iOS version. An error message can help. Remove personal details from screenshots.

You do not need to send your journal, conversations, or memory export to ask for help. The email links on this page do not attach them. Use the same address for privacy and deletion requests.

Keep or remove your journal

To keep a copy, open You → Export my journal and choose where to save the readable JSON file. Your local journal is not included in account memory sync or the app's device backup. Export anything you want to keep before deleting the app.

To remove a daily entry, open Journal → Daily moments, select it, and choose Delete this moment. For a connection reflection, open Journal → Connections, select it, and choose Delete this reflection.

Review what Omni remembers

Memory starts off. When available, Plus lets you turn it on and choose details to save. Open You → What Omni remembers to edit, delete, or export existing records, including after Plus ends.

Export memories & conversations creates a separate readable file. Delete all memories removes saved memories in the currently open archive while keeping conversation history.

Deleting a saved memory does not remove the same words from previous conversations or exports. Deleting a source conversation also removes memories saved from that conversation. Guest memories and each signed-in account's memories are kept separately.

Subscriptions and restoring purchases

Open the Plus card in You and choose Restore purchases. Use the Apple Account that made the purchase. No Omni sign-in is needed to purchase, restore, or use on-device Plus. Sign-in is optional for online conversations and account memory sync; it links an unlinked subscription to your Omni account. If online access belongs to another Omni account, sign in to that account or contact us. Do not purchase again.

With an active Plus subscription, You → the Plus card → Manage subscription opens Apple's subscription controls. You can also open Apple's subscription settings to manage or cancel.

Deleting Omni, erasing local data, or deleting an Omni account does not cancel an Apple subscription.

Optional account memory and deletion

When account services are enabled, signing in does not automatically upload your journal or guest memories. You → Sync account memory → Allow this sync session → Sync now manually syncs that account's saved memories and conversation history. If two copies differ, review the choices and export anything you want to keep before replacing a copy.

Delete cloud copy, when shown in that screen, removes the synced snapshot while leaving the records on your device. To delete the whole account, open You → Your Omni account → Delete my Omni account, then confirm Delete account. Wait for confirmation; an error means completion has not been confirmed.

You → Erase data on this device removes the local profile, journal, currently open memory archive, and reminder. Cloud copies and other account caches remain. Other offline devices, exports, and hosting backups may retain separate copies; see the privacy policy's deletion details.

If you cannot access these controls, email seatrial.ai@gmail.com for help with your data or account.